Frequently Asked Questions
Everything you need to know about your Rare London order.
What is your return policy?
We offer a 14-day return window from the date you receive your order. All items must be returned in their original condition, unworn, with all tags still attached.
How long does shipping take?
Standard UK delivery typically takes 3-5 working days. For international orders, shipping times vary between 7-14 working days depending on your location and customs processing.
Do you offer Next Day Delivery?
Yes, Next Day Delivery is available for UK mainland orders placed before 3 PM Monday through Thursday. Orders placed after this time will be processed the following working day.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options via Klarna and Clearpay.
How do I find my correct size?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for our more tailored silhouettes.